Frequently Asked Questions

Everything you need to know about your Matchy experience.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee depending on your location.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner. You will receive a tracking number via email as soon as your order ships.

Are your materials sustainably sourced?

At Matchy, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester. We audit our manufacturing partners annually to ensure fair labor practices and environmental standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only allow modifications or cancellations within 60 minutes of purchase. Please contact our support team immediately via live chat for urgent requests.