Returns & Exchanges

At Matchy, we want you to love your look, which is why we offer a 30-day return policy for all unworn items with original tags attached. Simply initiate your request through our portal to receive a prepaid shipping label and start your refund or exchange process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all hangtags and hygiene seals remain intact.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing